Frequently Asked Questions

Lyophilised peptides are stable at room temperature for short periods during shipping. Upon receipt, we recommend storing them in a refrigerator (4°C) or freezer (-20°C) for long-term storage. Once reconstituted, they must be kept refrigerated and used within a few weeks.

Yes, we perform testing on our products. For test reports see the product PRODUCT REPORTS page or please contact support if you require specific documentation.

Our standard is ≥99% purity (HPLC). We prioritise high-grade compounds suitable for precise analytical and laboratory work.

Domestic orders typically arrive within 2–4 business days via NZPost. Tracking is provided for every order.

Currently, we only ship within New Zealand due to regulatory restrictions on research compounds.

We accept Apple Pay, AfterPay and major credit/debit cards through our secure payment processor.

Yes, we use industry-standard SSL encryption and do not store your full credit card details on our servers.